OPERATIONS EXECUTIVE

Full-time (Shift Work): 44 hours per week, including weekends. Option to do a 5-day work week or a 4-day work week.
 

To help execute and enhance boruda’s operations, we’re seeking an Operations Executive to oversee the gym’s daily activities.

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The ideal candidate will be meticulous and can manage multiple operational procedures. They’ll be skilled in customer service, gym safety, and management of the part-time crew.

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Additionally, they’ll display a proven ability to communicate effectively, be a team player and have keen problem-solving skills.

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Their ultimate responsibility is to execute the gym’s day-to-day operation.

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RESPONSIBILITIES:

Ensure seamless operations of the gym in the following areas:

1) Counter Operations

• Execute Open/Close for Business SOPs

• Maintain good customer service, manage escalations and emergencies

• In charge of CRM (Mindbody)

• In charge of training new part-time crew and keeping them up-to-date and knowledgable of gym products and services

• Ensure professionalism of the crew

• Ensure the gym is well-staffed

2) Safety

• Ensure upkeep of incident reports and use such information and other data to keep the gym safe and reduce incidents

• Maintain Casualty Evacuation and Fire Evacuation Plan

3) Housekeeping

• Ensure all gym facilities and functions is tip-top conditions

• Manage the manpower required for housekeeping

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REQUIREMENTS [preferred but not compulsory]:

• Prior Gym/Sports Facilities Operation Experience or any other relevant Customer Service Experience (F&B, Hospitality, etc.)

• First-aid certificate

• Climbing experience